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Required Information
PNR
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Reason
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Case Category
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Customer Support Mail
Social Media
Customer Call
Staff Travel
Groups Booking
Digital Support
Holiday Packages
Case Sub Category
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Query
Complaint
Bookings & Ticketing
Payments
Refund
IROP/Disruption
Compensation
Additional Information
Booking Channel
Travel Agency Name
Case Lead
Beond Assignee
Remarks for Action
Agent Name Closed
Agent Remarks
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